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Refund and Returns Policy

We offer refunds and exchanges within 14 days of your purchase. If 14 days have passed since your purchase, we regret that we cannot offer a refund or exchange.

Damaged Items

If you receive a damaged item during shipping, please contact us immediately at Contact Us with relevant photos to help us understand the issue. We will promptly address your situation, offering you two options:

  1. A refund issued back to your original payment method.
  2. A replacement item sent to you without requiring the damaged item to be returned.

Eligibility for Refunds and Exchanges

To be eligible for a refund or exchange:

  • Your item must be unused and in the same condition as when you received it.
  • The item must be returned in its original packaging.

Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Personalized or custom-made products.
  • Sale or clearance items (marked as final sale).
  • Items damaged due to misuse or improper care.

Return Shipping

  1. For Returns Due to Personal Reasons
    • If you are returning an item due to personal reasons (e.g., change of mind, dislike of the product), you are responsible for covering the return shipping costs.
    • The original shipping fee paid during the purchase is non-refundable.
  2. For Returns Due to Our Error or Damaged Items
    • If the return is a result of our error (e.g., you received an incorrect or damaged item), we will cover the return shipping costs.
  3. General Notes on Return Shipping
    • All returned items must be sent back using a traceable shipping method. We are not responsible for lost or delayed return shipments.
    • Please ensure your return package is securely packed to avoid any damage during transit.

Refund Process

After we receive and inspect your returned item, we will notify you via email about the status of your refund.
If approved, your refund will be processed, and the credit will automatically be applied to your original payment method within a few business days.

Contact Us

If you have any questions or concerns about your return or refund, please reach out to us at Contact Us. We are here to assist you!